Check In:

Self check In anytime from 2.00 pm There is no on-site reception.

An early check in is sometimes available depending on booking demand and cleaning etc.  If an early check in is required, please request same at the time of booking.

Full details of check in and car parking, together with the WiFi password and other relevant information will be forwarded to you a day or two prior to your arrival.

Check-out:

Check-out time is 10 AM at the latest. 

On some occasions depending on booking demand and cleaning etc, a late checkout may be available and this should be requested at the time of booking.

Cancellation is free of charge up until 48 hours prior to arrival, except on some special offers that may run from time to time.

Please check at time of booking and on your confirmation as some apartments and packages may vary.

48hr cancellation Policy – if the booking is cancelled within this period the guest will be charged the 1st night stay.

There is a full refund of booking fee if an emergency or notice of a situational crisis leads to the cancellation of the booking. A pro rata refund will apply if the event occurs during your stay.

• Both Mastercard and Visa are accepted.
• A 10% deposit has been taken at the time of booking with your nominated credit card. Thank you.
• The balance of your payment will be deducted from the same credit card 2 days prior to your arrival arrival.
• FYI, all credit card details are automatically deleted from our system on your departure.

• Infants and children are welcome.
• Free cots are available but you will need to bring your own bedding.
• Each type of apartment has a different number of included occupants. For any adult or child over this number, a separate fee is charged, however there is no additional cost for infants in a cot.
• There is also a hi-chair for infants available at no cost.
• If a cot and/or hi chair is required, these should be requested at the time of booking.

Pets are not allowed with the exception of service animals who are welcome to accompany the guests.

• Special requests are subject to availability upon check-in and may incur additional charges
• A room freshening fee is available on request.  This is an additional daily payment

Please note that by booking this property, you agree to the following Damage Policy:

• You must keep the property and its content(s), including all furniture, electronic equipment, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the start of the stay, and shall leave the Property in the same state of cleanliness and general order in which it was found when you arrived.  This includes washing, drying all crockery and cutlery used.
• You are also responsible for the safekeeping of the Property and its contents, therefore you must remember, among others, to lock all doors and windows, and ensure that the Property is safe upon your departure.
• You will be responsible to reimburse Ocean Beach Stays Sorrento for all damage(s), breakages or loss(es) caused to the Property by you and/or the rest of your guest(s).
• Where any breakages, damage(s) or loss(es) occur, you should report it firsthand to Ocean Beach Stays Sorrento (as soon as reasonably practicable, but always before checkout).

This Damage Policy does not include:

• general cleaning, ordinary wear and tear, theft of cash and securities, and non-physical damages like smoking fines and breaking House Rules,
• any type of bodily injury or proprietary damage to your (and your guest(s)) personal belongings or others, any kind of criminal activities, secondary/consequential loss, third party liability, for which the Property could seek damage fees outside of this Damage Policy.

It also does not cover any damages that might be caused by an event of force majeure.